Getting started
3 articlesYour account, your wallet and the first ten minutes.
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MirageTEL Help
How can we help?
Answers in plain words — for travel data, phone numbers, calls, texts and your wallet.
I’m new hereAccount, wallet and your first purchaseI’m travelling soonPick a data plan and install it before you flyI need a phone numberA local number — calls ring in the appSomething isn’t workingQuick checks that fix most problems
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Every topic
Travel eSIM
6 articlesChoose a plan, install it, get online, top up.
View allPhone numbers & calls
7 articlesGet a local number, answer and make calls.
View allTexts (SMS)
3 articlesWhere texts work and what one costs.
- Which numbers receive texts
- Send a text and what it costs
- Read your texts from your own software (SMS API)
Wallet & payments
3 articlesCard, USDT, receipts — one balance for everything.
View allGift Pass
2 articlesSend travel data to someone, and claim one you received.
View allAccount & security
2 articlesSign-in, email, password, deleting your account.
View allWhat you can and can’t do
3 articlesThe rules, in plain words — and why they exist.
View allSomething isn’t working
4 articlesNo internet, a call that doesn’t ring, a payment that didn’t arrive.
View allMost read guide
Install your eSIM on iPhone
Six steps, a few minutes. Do it on Wi-Fi before you fly — and land already connected.
- Settings → Mobile Service
- Add eSIM → Use QR Code
- Scan the QR from your account
- Name the line “Travel”
- Mobile Data → Travel
- Travel → Data Roaming on
People read
Most read
- 01Install your eSIM on iPhoneTravel eSIM · 3 min
- 02Get a local phone numberPhone numbers & calls · 2 min
- 03eSIM installed but no internetSomething isn’t working · 3 min
- 04Add credit with USDT (TRC-20)Wallet & payments · 3 min
- 05Install your eSIM on AndroidTravel eSIM · 3 min
In one minute
Do and don’t
Do
- Install your eSIM on Wi-Fi, before you fly.
- Turn on data roaming for the eSIM line only.
- Verify your email — purchases wait for it.
- Keep the MirageTEL app signed in — calls to your number ring there.
Don’t
- Don’t delete an installed eSIM — it usually can’t be installed again.
- Don’t send USDT on any network but TRON (TRC-20).
- Don’t use a number for spam or robocalls.
- Don’t share your eSIM’s QR code.
Still stuck?
Talk to a person.
Every case is read by our team. It is linked to your account — so we can look up your eSIMs and numbers without asking.