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What you can and can’t do

What you can and can’t do with MirageTEL

2 min readUpdated 28 Sep 2026

MirageTEL is for people who want to stay connected privately. A few things put everyone at risk — networks, other customers and you — so they are not allowed.

Plain wordsThe same rules for everyone

Numbers, calls and texts

Do

  • Call and text from your own number, for work or for yourself.
  • Keep your details true where a country asks who holds a number.
  • Honour do-not-call lists, and stop when someone asks you to.
  • If we ask who placed a call through your account or phone system, answer within 24 hours.

Don’t

  • No spam, robocalls, autodialers or mass texting.
  • No telemarketing without the person’s consent.
  • No fraud, threats, harassment or artificial traffic.
  • No showing a number that isn’t yours — calls go out with your own MirageTEL number.
  • No calls or texts to places on our sanctions list (Cuba, Iran, North Korea, Syria, Crimea and the occupied parts of Donetsk and Luhansk) — they are refused.

Data

Do

  • Use your plan on your own phone, wherever it covers.
  • Read the plan’s page — some plans slow down after a fair-use amount.

Don’t

  • Don’t resell plans or numbers without a written agreement with us.
  • Don’t use the service to attack networks or intercept anyone’s traffic.
When a rule is broken

Calls, texts and new numbers are paused on the account. Write to support@miragetel.com if you think we got it wrong.

The full texts

Acceptable use policyTermsRefund policyPrivacy

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Still stuck?

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Every case is read by our team. It is linked to your account — so we can look up your eSIMs and numbers without asking.

Open a support caseLog in, and the case stays on your account Email ussupport@miragetel.com