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Terms of Service

Last updated: October 28, 2026 · miragetel.com

MirageTel is operated by Mirage Global Technologies LLC. See About · Privacy Policy · Refund policy.

  1. Service. MirageTel sells prepaid travel-data eSIM plans for personal use, and local phone numbers with calls — and texts where the number's country offers them. Plans are delivered digitally after payment and provisioning.
  2. Phone numbers. A number is paid monthly: the first month at purchase, then each month from your wallet. If the wallet cannot pay the renewal, the number is cancelled at the end of the paid month. You can cancel a number at any time; it keeps working until the end of the paid month and the days left are not refunded. Some countries register every number's holder by law; there the number is ordered once you send the details, starts working only after the operator accepts them, and false details lead to refusal. Sending them is your part: the payment is not refunded if they are not sent or are refused. Calls are paid from your wallet as you talk, at the price shown before you dial; texts at the price shown before you send. Calls to your number ring in the MirageTEL app.
  3. Account & privacy. Email and password are sufficient for the current travel-data account; you may also sign in with Apple or Google. Email ownership is verified for security-sensitive actions. You are responsible for keeping your login credentials and private activation details safe.
  4. Wallet. Purchases are paid from your MirageTel wallet, or by card at checkout where it is offered. Wallet credit is prepaid service credit for MirageTel services. It is not a deposit, bears no interest, is not transferable and cannot be withdrawn, paid out to a third party or redeemed for cash. It is not refunded, including when you close your account, except where the law requires a refund (for example a duplicated or erroneous payment, or a statutory right of withdrawal) or where we cancel the service without cause. Wallet credit does not expire and carries no fees. A wallet holds at most USD 2,000 at any time.
  5. Promotional credit. From time to time we add free wallet credit, for example the welcome bonus: a new customer whose first top-up is $10 or more receives +$5, once per customer. A customer is new when no payment was made from the account before the offer began. Promotional credit follows the Wallet rules above: it is never cash, cannot be withdrawn or transferred, and counts towards the USD 2,000 limit. If the payment that earned it is refunded or disputed, the promotional credit is reversed from the wallet; any part already spent is recovered from later wallet credit. We may end an offer at any time; credit already given stays.
  6. Deposits. Follow the exact method and reference shown at checkout. A deposit becomes wallet value only after its payment evidence is confirmed. A top-up that would take your balance above USD 2,000 is not accepted. If more arrives than fits (for example a USDT transfer larger than the one requested), we credit what fits and refund the rest within 30 days of receiving it: to the card or account it came from, or for USDT to the address it was sent from, less the network fee, after that address has been checked against sanctions lists. We do not send funds to an address on a sanctions list.
  7. Validity. A plan lasts its stated number of days from the moment it is purchased, whether or not the eSIM is installed or used. Unused data, minutes or SMS expire with the plan.
  8. Refunds. An eSIM is not refundable once it is delivered, whether or not it has been installed or used. An order that fails before delivery releases the reserved funds automatically. Any refund we make is issued to your wallet.
  9. Closing your account. You can close your account at any time from Settings. Closing it cancels active eSIMs and removes your personal data, after you confirm. Closing your account ends your use of the credit; a remaining wallet balance is not refunded (see Wallet).
  10. Network partners. Service is provided over third-party mobile networks. Coverage, speed and availability vary by country and network and are outside our direct control.
  11. Service interruptions. If a plan becomes permanently unusable due to a network-partner failure, we compensate the unused portion with wallet credit. We are not liable for indirect losses.
  12. Future services. A Coming soon page is not an offer, coverage promise or price quote. Terms for business phone systems will be published only after their provider, commercial, regulatory and abuse-safety review is complete.
  13. Fair use. Plans and numbers are for normal personal or business use. Resale without a written agreement, machine-to-machine bulk use, spam, robocalls, fraud, harassment or other unlawful use may lead to suspension by us or the underlying network: calls, texts and new numbers are then paused on the account. The Acceptable Use Policy forms part of these terms and says in full what the service may not be used for.
  14. Changes. Prices and the catalogue can change at any time; a purchase is always charged at the price shown at checkout. We may update these terms — the current version always lives on this page.
  15. Business customers and personal data. Where you use MirageTEL to call, message or connect on behalf of your own customers or staff, you are the controller of that personal data and we process it for you. Our Data Processing Addendum forms part of these terms and applies automatically — accepting these terms accepts it, and no separate signature is needed.
  16. Contact. Questions or problems: open your portal and use your order reference, or contact support.