Refund policy

eSIM plans

An eSIM is not refundable once it is delivered, whether or not it has been installed or used. Before you buy, make sure your phone supports eSIM and is carrier-unlocked. If an eSIM does not work, contact support: a technical fault is investigated against the order and the network evidence, and a person checks every case.

Phone numbers

A number is paid monthly. Cancelling it stops the next renewal; the number keeps working until the end of the paid month, and the days left are not refunded.

In a country that registers every number’s holder, the number is paid at purchase and ordered once you send the details it asks for. Sending them is your part: the payment is not refunded if they are not sent, or if the regulator refuses them.

Failed orders

If MirageTEL cannot place an order after wallet funds are reserved, the hold is released automatically. A card payment received for a plan that is no longer available remains visible in the wallet.

Gift Pass

Gift Pass refund timing follows the published policy snapshot captured at purchase. Claim, chargeback and sender-reward states are tracked separately.

Closing your account

Closing your account is not a refund: a remaining wallet balance is not refunded and can no longer be used, and active eSIMs are cancelled, after you confirm.