Refund policy
Last updated: September 18, 2026
Customer policy of Mirage Global Technologies LLC. Refunds are always issued to your MirageTEL wallet.
Before installation
Refund eligibility depends on the exact plan and supplier rules shown before purchase. An eligible, uninstalled eSIM can be cancelled to the MirageTEL wallet.
After installation or use
An installed, activated or consumed plan is generally not refundable. Plans marked non-refundable remain non-refundable. A technical fault is investigated against order and supplier evidence.
Failed orders
If MirageTEL cannot place an order after wallet funds are reserved, the hold is released automatically. A card payment received for a plan that is no longer available remains visible in the wallet.
Gift Pass
Gift Pass refund timing follows the published policy snapshot captured at purchase. Claim, chargeback and sender-reward states are tracked separately.
Closing your account
Closing your account is not a refund: any remaining wallet balance is forfeited and active eSIMs are cancelled, after you confirm. Cancel an eligible eSIM first if you want its value returned to the wallet and spent before you close the account.
Questions: [email protected].