What you can and can’t do
Refunds
Refunds always go to your MirageTEL wallet, where you can spend them on anything. Whether something can be refunded depends on whether it has been used.
To your wallet
In short
Do
- An eligible eSIM that is not installed can be cancelled to the wallet.
- A number a country won’t give you — “Give it back and refund me”.
Don’t
- An installed, activated or used plan is generally not refundable.
- The days left on a cancelled number are not refunded.
- Closing an account ends the use of the wallet balance; it is not refunded.
The full policy
Related
Still stuck?
Talk to a person.
Every case is read by our team. It is linked to your account — so we can look up your eSIMs and numbers without asking.