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eSIM installed but no internet

3 min readUpdated 28 Sep 2026

Almost always one of five switches. Check them in this order — it takes two minutes.

2 minutesiPhone and Android

Check these five

1
Data roaming is on — for the eSIM line
iPhone: Mobile Service → Travel → Data Roaming. Android: Mobile networks → Data roaming.
2
Mobile data uses the eSIM line
Not your usual SIM.
3
You are in a country the plan covers
The plan’s page lists them.
4
Airplane mode on for 10 seconds, then off
The phone looks for a network again. A restart does the same.
5
Only if the plan’s page says so: set the APN
Most plans don’t need it.

Still nothing?

Open a support case while signed in: the case is linked to your account, so we can look up your eSIM without asking.

Still stuck?

Every case is read by our team. It is linked to your account — so we can look up your eSIMs and numbers without asking.