Something isn’t working

A call doesn’t ring

2 min readUpdated 28 Sep 2026

Calls to your number ring in the MirageTEL app. When one doesn’t, it is almost always a setting on the phone. Check these in order.

iPhone and Android

Check these

1
The app is signed in
Open it once — the same account that holds the number.
2
Notifications are allowed for MirageTEL
And Do Not Disturb or Focus is not hiding them.
3
The phone has internet
Mobile data or Wi-Fi — a call rings over the internet.
4
Android: calls may fill the screen
Turn on the switch. Battery saver can also hold the app back — let MirageTEL run without restrictions.
5
The number is active
In a country that registers numbers, it starts after the operator accepts the form. My numbers shows its state.
6
There are minutes in, or a balance
A call in is paid from a calling pack of the number’s country, or from your wallet. With neither, it is not connected and you get a “Missed call — no minutes left” notice. Add minutes or top up.

Test from another phone

Call your number from a different phone and line — not from a number that is on the same phone.

Still stuck?

Every case is read by our team. It is linked to your account — so we can look up your eSIMs and numbers without asking.